Didn't get the confirmation email

Find the Fetch confirmation email in spam or quarantine, get a new code, or ask IT to allow the sender.

Fetch pluginRevit 2023–2027Updated

You need to confirm your email before you can download families or sign in to the plugin. We send the confirmation as soon as you sign up.

Find the email

  1. Wait a few minutes. Most arrive within a minute, but some company mail filters hold messages for longer.
  2. Search your inbox, including spam, junk and quarantine, for "Welcome to Fetch" from donotreply@fetchbim.com.
  3. Open it and follow the instructions to confirm.

If it isn't there

  • Send a new code. On the confirmation screen, wait for the one-minute timer to finish, then select the link to send a new code. The new email has a code to enter, and its subject also starts with "Welcome to Fetch".
  • Check the address you signed up with. A typo means the email went somewhere else. Sign up again with the right address.
  • Ask your IT team to allow donotreply@fetchbim.com. Some company filters quarantine automated email. Your IT team can release the message and allow future ones. Deploy Fetch for your team has the details they need.

Password reset emails

Reset emails come from the same address, with the subject "Reset your Fetch password". The same steps apply.

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