Troubleshooting

Fixes for sign-up, download and plugin problems.

1. Didn't get the confirmation emailFind the Fetch confirmation email in spam or quarantine, get a new code, or ask IT to allow the sender.
2. Download failed or blocked by a firewallWhat to try when a Fetch family won't download, is blocked by your company network, or won't open in your version of Revit.
3. Fetch won't load in Revit, or keeps asking you to sign inGet the Fetch tab to appear on the Revit ribbon and stay signed in to the Fetch plugin.